Our Approach to Your Privacy
RK BEST TRADING SDN BHD [202501017435 (1618849-H)] values the trust placed in us by customers and visitors. This Privacy Policy describes how information is obtained and managed when you browse our Website, communicate with our team, register an account, purchase a product or request customer assistance.
Using our Website means that you acknowledge the data practices described in this Policy.
Details You Give to Us
Depending on how you interact with our business, we may receive:
- Your name.
- Email address and contact number.
- Billing and delivery addresses.
- Account username and related registration details.
- Products placed in your cart or wishlist.
- Order details and purchasing history.
- Payment status and transaction references.
- Messages, feedback and enquiries.
- Photographs and videos submitted with product claims.
- Records connected to cancellations, refunds or exchanges.
Please ensure that information submitted to us is accurate and does not unlawfully include another person’s personal details.
Information Generated During Website Use
When you visit our Website, certain information may be collected automatically, such as:
- IP address.
- Device category.
- Browser and operating system.
- Approximate access location.
- Date and time of access.
- Pages and products viewed.
- Links or buttons selected.
- Referring source.
- Cookie identifiers and session activity.
This information helps us understand and maintain the performance, usability and security of the Website.
Reasons We Process Information
Information may be processed to:
- Register and administer customer accounts.
- Verify and confirm purchases.
- Prepare and fulfil Orders.
- Coordinate delivery with courier providers.
- Send transaction and delivery updates.
- Respond to questions and customer-service requests.
- Assess cancellation, return, refund and exchange claims.
- Maintain records of communications and transactions.
- Improve product presentation and Website performance.
- Detect suspicious transactions or account activity.
- Protect customers and our business from fraud.
- Fulfil tax, accounting and regulatory requirements.
- Deliver promotional information where consent permits.
You may withdraw from marketing communications without affecting essential messages relating to an existing Order.
Online Payments
Payments may be completed through an independent payment gateway or financial institution. Complete card information may be transmitted directly to the payment provider instead of being stored by RK BEST TRADING SDN BHD.
The provider’s own terms, security measures and privacy practices will apply to its processing activities.
Use of Cookies
Cookies and comparable technologies may support:
- Account login sessions.
- Shopping-cart functionality.
- Saved preferences.
- Website security.
- Traffic measurement.
- Error detection.
- General Website improvements.
Browser settings can be used to block or remove cookies. Doing so may prevent some shopping or account features from operating properly.
Parties That May Receive Information
We do not sell customers’ personal information. Limited information may be disclosed to parties that help us operate the business, such as:
- Payment processors.
- Banks and financial institutions.
- Courier and logistics providers.
- Hosting and Website maintenance providers.
- Email and communication services.
- Analytics and security providers.
- Accountants, auditors, insurers and legal advisers.
- Regulators, courts or public authorities.
Only information reasonably relevant to the recipient’s function will be shared.
Legal and Protective Disclosures
Information may be released when necessary to comply with Malaysian law, respond to a lawful request, investigate fraud, enforce an agreement, protect a legal right or safeguard the security of a customer, the Company or the public.
Safeguarding Your Information
We apply reasonable safeguards intended to reduce the risk of:
- Unauthorised access.
- Improper disclosure.
- Accidental loss.
- Unlawful alteration.
- Misuse or fraudulent processing.
- Destruction of business records.
Internet and electronic-storage systems carry inherent risks, so absolute security cannot be promised. Customers should use secure passwords and must not disclose their login credentials to others.
How Long Information Is Kept
Retention periods depend on the purpose for which information was collected. Certain records may be retained to:
- Complete a purchase.
- Provide customer service.
- Manage a dispute or product claim.
- Detect fraudulent behaviour.
- Maintain financial and tax records.
- Satisfy legal or regulatory requirements.
When information is no longer reasonably required, it may be deleted, destroyed or converted into a form that no longer identifies the customer.
Choices and Requests
Subject to applicable requirements, you may contact us to:
- Ask whether we hold your personal information.
- Request access to available information.
- Correct inaccurate or outdated details.
- Withdraw consent for optional processing.
- Stop receiving marketing messages.
- Request deletion where retention is not legally required.
- Raise a concern regarding how information has been handled.
We may need to confirm your identity before responding. Some information cannot be removed immediately where retention is required by law or necessary for an unresolved transaction.
Information Relating to Children
Our online purchasing services are intended for persons legally capable of completing a transaction. We do not intentionally seek personal information from children without appropriate permission from a parent or guardian.
A parent or guardian who believes a child has provided information may contact us for assistance.
External Platforms
Links to another website, payment platform or third-party service may appear on our Website. Their information practices are controlled by their own policies, and RK BEST TRADING SDN BHD is not responsible for those external practices.
Policy Revisions
This Privacy Policy may be revised as our business, Website functions or legal responsibilities change. A new version becomes effective when published on the Website or on the effective date stated in the revised Policy.
Applicable Law
This Privacy Policy is interpreted according to the laws of Malaysia and applicable Malaysian personal data protection requirements.
Contact Details
Questions or requests concerning personal information may be directed to:
RK BEST TRADING SDN BHD
Registration No.: 202501017435 (1618849-H)
Email: rkbestrading@outlook.com
Telephone: 011-5790 4997
Address: 50B, Jalan Cantik 5, Taman Pelangi Indah, 81800 Ulu Tiram, Johor, Malaysia.